Help Centre
GoBites Support
Need help with an order, your merchant account, payouts, or the GoBites app? Our team responds to all requests within 24 hours, Monday to Sunday.
Contact channels
Support hours
Monday – Sunday, 7:00 AM – 10:00 PM GMT. Urgent order issues are handled outside these hours.
GoBites Ltd., Ahodwo, Kumasi, Ghana
Customer support
We can help with:
- Order status, delays, or missing items
- Refunds and payment issues
- Delivery address changes
- Account access and data requests
Please include your order number and the phone number used to place the order so we can resolve your issue faster.
Merchant support
For businesses using the GoBites Merchant app:
- Onboarding and store verification
- Menu, pricing, and availability updates
- Order management and printer/device issues
- Settlements, payouts, and statements
- Account suspension or closure requests
Email support@usegobites.com with your business name and store ID.
Courier support
Delivery partners can reach us for trip issues, earnings questions, and account verification.
Report a problem or abuse
To report fraud, unsafe conduct, food safety concerns, or a security vulnerability, email support@usegobites.com with the subject line “Urgent”.
Account deletion
You can request deletion of your GoBites account and associated personal data by emailing Hello@usegobites.com. We action verified requests within 30 days, subject to legal and financial record-keeping obligations.
Legal
Read our Merchant Terms & Conditions and Merchant Privacy Policy.